Cornwall IT Support & Cyber Security in One Service.

Secure, Enterprise-Grade IT & Cybersecurity for Growing Businesses in Cornwall

Protect your Cornish business with proactive cybersecurity and all-inclusive IT support.

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In a world where data breaches and cyber attacks continue to rise, having a robust cybersecurity strategy is more important than ever. At Cool Waters Cyber, we believe cybersecurity isn’t just an add-on, it’s the core of everything we do.

Unlike traditional IT support companies (MSPs) who are reactive and primarily focused on basic IT fixes, we align all our IT support services with recognised security standards and deliver them with an award winning, proactive, people-first approach.

We work best with clients who are service-based businesses (10–2000 employees) who either run on the cloud or want to migrate there. Whether you’re a professional service firm, a financial services company, a public sector organisation or charity, or a tech startup looking to scale, we offer a holistic IT and cybersecurity solution that matches your ambition, budget and risk tolerance. We’re a Crown Commercial Service supplier and you can procure our services via DPS and G-Cloud.

And best of all, we’re fantastic value for money. If you are unhappy with the service you are getting from your current IT company, speak to us and prepare to be delighted.

We were finalists in the 2025 National Cyber Awards, coming second in the SME Consultancy of the Year Award.

Award certificate for the MSP of the Year finalist at The National Cyber Awards 2025, black background with gold and white text and small gold confetti.
Award certificate for SME Consultancy of the Year, finalist in The National Cyber Awards 2025, with black background and gold and white text.

Why Choose Cool Waters Cyber Over a Typical MSP?

Security-First Approach

  • Cybersecurity is in our DNA, not just an extra product to sell.

  • Every solution we provide is built around industry-recognised best practices.

  • We are Cornwalls only NCSC Assured Cyber Advisors - experts in helping SMEs Get Cyber Sorted.

Full range of services

  • Onsite IT support for laptops, desktops and servers

  • Network security and configuration

  • Backups and Disaster Recovery

  • Broadband, Internet access and telephones

  • Cloud Services (Microsoft365, Azure and Amazon Web Services)

  • Security Awareness training

  • IT Strategy, board level advice and guidance in plain English (we’re NCSC Cyber Advisors)

  • Microsoft licensing and cost optimisation (we’re Microsoft CSP partners)

  • Cyber Essentials and Cyber Essentials Plus certifications (we’re an IASME certification body for Cyber Essentials and Cyber Assurance)

  • Policy creation for IT Security and Data Protection (GDPR)

Proactive, Not Reactive

  • Most IT support companies operate on a ‘break-fix’ model - they wait for problems, then fix them. Coming from a Cyber Security background our approach is pro-active - we constantly search for problems and vulnerabilities, address them early, and keep you secure around the clock.

  • Our 24×7 Security Operations Centre (SOC) monitors and safeguards your systems day and night.

  • Our Help Desk was designed to deal with everything from major incidents to simple password reset requests, all to the ITIL standard for Service Delivery

All-Inclusive Services

  • From password resets to advanced cyber threat hunting, laptop set-up to cloud configuration, our single monthly fee includes everything—no hidden costs.

  • You get strategic advice, upgrades, and new feature rollouts without extra charges.

Deep Partnership

  • We don’t see ourselves as just another supplier. We integrate with your team to deliver tailored solutions that support your unique business goals.

  • Our success is measured by your confidence in our partnership.

  • You work with named individuals on a long term basis who understand your business and know your team.

National Cyber Security Centre logo with text "Assured Service Provider" and "Cyber Advisor (Cyber Essentials)."
Crown Commercial Service Supplier logo with blue vertical line
Cyber Essentials Plus Certification Body logo with a blue and green checkmark icon.

Our Service Options for Managed IT and Cyber Security

We offer three tiers of service, each aligned with a recognised cybersecurity standard and includes cyber security certifications. We’re serious about keeping your business safe and secure, and want to work with customers who feel the same. Because we commit to always keep your security up to scratch by passing annual security assessments, you can be confident that we are doing a good job in protecting your business every day.

Not sure which service level is best for you? Book a Free Consultation and we’ll guide you to the right fit.

Cyber Essentials - the basics covered

What It Is:

  • A UK government-backed standard proven to reduce the likelihood of a cyber breach by 92% (according to the UK National Cyber Security Centre).

  • Annual verification of compliance and Cyber Essentials Plus certification included.

Ideal For:

  • Small to medium-sized businesses starting their cybersecurity journey.

  • Organisations wanting essential protection and alignment with a widely recognised standard.

  • Suitable for office based, hybrid and home working based businesses

Key Inclusions:

  • ITIL compliant Helpdesk and user support for day-to-day IT needs (password resets, troubleshooting, laptop setup, new staff onboarding, training etc.).

  • Secure, cloud-based IT services with correct configurations.

  • All the policies and procedures needed for Cyber Essentials compliance

  • Security Awareness training for all your staff

  • 24×7 SOC monitoring for proactive threat detection.

  • Security best practices for Microsoft 365, Azure, AWS, and other cloud environments.

  • Microsoft licences, data backups and anti-virus all included.

Cyber Assurance - for growing businesses

What It Is:

  • Builds on Cyber Essentials with a comprehensive approach to risk management, business continuity, and GDPR compliance.

  • Annual compliance checks plus a formal audit every three years to Cyber Assurance Level 2.

Ideal For:

  • High-growth startups, larger SMEs, and organisations needing broader governance and data protection measures.

  • Businesses looking to streamline IT and cybersecurity within one comprehensive package.

Key Inclusions:

  • Everything in Cyber Essentials, plus:

  • Managed risk assessments & business continuity planning.

  • All policies and procedures written and tailored to your business

  • GDPR-compliant data protection policies.

  • Additional coverage of 13 key security themes (e.g., secure development, incident response, data protection).

  • All essential Microsoft licenses, backups, and antivirus software included.

  • 24×7 monitoring from our SOC of you computers and network and cloud services, with real-time alerts and swift incident response.

ISO 27001 - enterprise grade security

What It Is:

  • The gold standard for information security management systems.

  • Incorporates Cyber Essentials and Cyber Assurance, plus a dedicated cybersecurity team plus board-level guidance and strategic oversight.

Ideal For:

  • Organisations handling highly sensitive data or operating in regulated industries.

  • Organisations that handle other firm’s data and need to provide supply chain assurance of their information security

  • Businesses seeking the highest level of security maturity and global recognition of their security posture.

Key Inclusions:

  • A named CISO/CTO for board-level security strategy and alignment.

  • Dedicated security analysts and support engineers working alongside our 24×7 SOC.

  • In-depth monitoring and daily reviews of internal systems, policies, and processes.

  • Fully managed programme for achieving and maintaining ISO 27001 certification, including annual independent UKAS accredited audits.

  • A complete Information Security Management System (ISMS) tailored to your business and run for you by your named Information Security Manager

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  • We are very pleased with the outcome of the ISO 27001 certification project. Cool Waters Cyber did an excellent job of leading and managing the project, providing us with the resources and expertise we needed to achieve our goal. Cool Waters Cyber became very much part of our team. They were professional, responsive, and flexible throughout the project, and they delivered on time and on budget. We would highly recommend Cool Waters Cyber to anyone looking for a cyber security partner to help them achieve ISO 27001 certification.

    Angus, CEO

  • I have thoroughly appreciated all your expertise for all our needs, and am grateful for the IASME Cyber Assurance recommendation rather than just putting us through the default steps. I am grateful for your candour, reasonable rates, and willingness to be a long-term partner! We couldn't have met our deadline without your ability to prioritise our project. We are glad we found you.

    Jenny, COO

  • We are very happy with the outcome of the ISO 27001 certification project and working with the team at Cool Waters Cyber. They do an outstanding job of managing our day-to-day cyber security and compliance – leaving my team free to focus on delivering our projects and platform innovations. Cool Waters Cyber were professional, responsive, and flexible throughout the project, and they delivered the project on time and on budget. I’d recommend Cool Waters Cyber to anyone looking for a cyber security partner to help them achieve ISO 27001 certification or provide an outsource managed cyber security team.

    Mark, CEO

  • We highly recommend this firm if you are looking for experts to help you prevent cyber intrusion - will definitely work with them in the future

    Richard, Chairman

  • Thanks for all the hard work. Constant fulfillment of expectations, and a lot of dedication and persistence are values that I appreciate from your work

    Juan, VP IT

  • The Cool Waters team provided a fantastic service, delivered all outputs within days, and were constantly available for support. They were professional, offered excellent value for money, and are available for ongoing work. We will definitely be using their services again.

    Iman, CEO

Ready to protect your business?

Choosing the right cybersecurity and IT support model is crucial for your organization’s success. We’d love to discuss your needs and help you find the best fit, whether that’s Cyber Essentials, Cyber Assurance, or ISO 27001.

Request a Free Consultation and speak directly with one of our Solutions Managers. Together, we’ll assess your current challenges, future goals, and tailor a roadmap that keeps your business secure—and moving forward.

Frequently Asked Questions

How do I know which service tier is best for my business?

During your free consultation, we’ll evaluate your current IT setup, compliance needs, and risk tolerance. Then we’ll recommend the tier that balances security, compliance, and budget.

Do you offer on-premise support, or is everything cloud-based?

We specialise in cloud-based solutions but also support hybrid and on-premise environments. Our primary goal is to align your infrastructure with best-practice cybersecurity standards—wherever it resides.

What does 24×7 monitoring really mean?

Our Security Operations Centre (SOC) is staffed around the clock. We continuously watch for suspicious activity, vulnerabilities, and potential threats, ensuring we’re always one step ahead.

How much does it cost?

Your investment in your IT support and security is primarily driven by the number of employees you have and the service tier that you choose. During your free consultation we will explain all the options and their relative costs - with no hidden extras - so you can make an informed choice based on your business needs today (and change it as you grow and develop)

Ready to get started?

Fill in the form to request a call back from one of our experts or click the button to book an appointment at a date and time you choose

We’re looking forward to working with you

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